📦 Returns & refunds
Here's how your return works:
1️⃣ Fill out the form:
Please fill out our return form and submit it.
2️⃣ Receive return label:
After sending, you will receive a prepaid DHL label by email.
✏️ You are responsible for the shipping costs.
3️⃣ Return the package:
Print the label, stick it on the package and drop it off at a DHL branch or Packstation.
4️⃣ Get a refund:
After verification, we will refund the amount to your original payment method within 5-7 business days .
⚠️ Important information:
- ⏳ Return period: 14 days from receipt of the goods.
- 🧾 Please keep the shipping receipt with the tracking number.
- ❌ Returns without postage paid cannot be accepted.